{"id":13381,"date":"2023-09-13T20:33:18","date_gmt":"2023-09-13T20:33:18","guid":{"rendered":"https:\/\/dev.platform24.com\/folktandvarden-in-lulea\/"},"modified":"2023-09-13T20:33:18","modified_gmt":"2023-09-13T20:33:18","slug":"folktandvarden-in-lulea","status":"publish","type":"page","link":"https:\/\/dev.platform24.com\/da\/insights\/customer-stories\/folktandvarden-in-lulea\/","title":{"rendered":"Folktandv\u00e5rden in Lule\u00e5"},"content":{"rendered":"\n
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Customer story<\/strong><\/p>\n\n\n\n

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Folktandv\u00e5rden in Lule\u00e5<\/strong> – Improved triage and increased accessibility for dental care<\/strong><\/h1>\n\n\n\n

Folktandv\u00e5rden, public dental care, in Lule\u00e5 embarked on a journey to enhance patient reception and accessibility. Elin Lundgren, dentist and Director of Operations<\/strong>, shares how Platform24\u2019s triage and patient chat improved their patient care approach, and positively impacted their entire operation.<\/h3>\n<\/div><\/div>\n\n\n\n
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Region<\/p>\n\n\n\n

Location<\/strong><\/p>\n\n\n\n

Sweden<\/p>\n\n\n\n

Service<\/strong><\/p>\n\n\n\n

Dental care<\/p>\n\n\n\n

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Challenges and objectives<\/strong><\/h2>\n\n\n\n
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Before implementing the solution, the clinic aimed to prioritise urgent cases efficiently while simultaneously improving accessibility for patients seeking alternative communication channels.<\/p>\n<\/div><\/div>\n\n\n\n

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“We sought ways to prioritise incoming cases by urgency while also enhancing accessibility for patients who prefer non-phone communication,”<\/p>\n\n\n\n

Elin Lundgren – Dentist and Director of Operations, Folktandv\u00e5rden in Lule\u00e5<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Enhanced triage and accessibility<\/strong><\/strong><\/h2>\n\n\n\n

The new clinic entrance allows patients to swiftly complete a digital triage form concerning their dental concerns. Subsequently, dental nurses manage the patient chat, providing immediate feedback and further assistance. This digital tool collects crucial patient information before the visit.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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One significant advantage is that we gather comprehensive patient and symptom details, enabling better care right from the start<\/em>.<\/p>\n\n\n\n

Elin Lundgren<\/strong> – Dentist and Director of Operations<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/section>\n\n\n\n

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Pleased patients and empowered staff<\/strong><\/strong><\/h2>\n\n\n\n
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The introduction of the digital chat solution has yielded remarkable results. The ability to prioritise urgent matters has significantly streamlined clinic operations.<\/p>\n\n\n\n

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The chat’s popularity extends to unexpected demographics. Even older patients have embraced the chat, showcasing an increased digital fluency.<\/p>\n<\/div><\/div>\n\n\n\n

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(4.6\/5)<\/h2>\n\n\n\n

Patients have awarded it high satisfaction ratings.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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“We were pleasantly surprised to see patients with dental anxiety preferring the chat over phone calls”<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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The tool is user-friendly and self-explanatory. The chat offers time flexibility, enabling us to handle multiple cases concurrently. We can also prioritise patients and seek input from colleagues before communicating with patients.<\/h4>\n\n\n\n

Elin Lundgren<\/strong>
Dentist and Director of Operations, at Region Norrbotten<\/h2>\n<\/div><\/div>\n\n\n\n
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Tips for Fellow Dental Clinics<\/strong><\/strong><\/h2>\n\n\n\n
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Elin offers valuable advice for dental clinics considering Platform24’s solution: -“Tailor the triage to your specific needs and actively participate in developing a triage model that aligns best with your clinic’s requirements.”<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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More stories<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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We cover – and connect – all care chains.<\/h4>\n<\/div><\/div>\n\n\n\n
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