Self Service

Offer a high level of patient care while saving both time and resources with our self-service and automation support.

Efficient Healthcare Delivery
with Self-Service Tools

With our self-service platform and automation tools, patients can access their health information, schedule appointments, request and manage prescriptions, receive reminders and notifications and automate routine administrative tasks such as billing and claims processing – from anywhere.

The self-service and automation support reduce wait times and administrative burdens on providers, freeing up valuable time for more complex patient care needs. At the same time, the assistance enables patients to take a more active role in managing their care journeys.

Through self-service, we offer quick and medically safe:

  • Automated triage to the right level of care
  • Routing to care unit based on need and availability
  • Self-care advice
  • Recording of medical history through fully customisable forms
  • Appointment booking and management for physical and virtual consultations

Our algorithm is based on established national triage protocols and is constantly evolving and improving.

Completely customisable

We understand that different businesses have unique requirements for medical questionnaires and triaging tools. That is why we offer both standardized and medically validated content that adheres to national protocols, and the flexibility to customize or create your own forms to meet your specific needs.

Efficient tool for scheduling appointments

Our appointment scheduling tool is designed for efficiency and convenience. We prioritise patient autonomy and engagement while ensuring medical priority and operational efficiency.

  • Patient-initiated bookings:Patients can take control of their healthcare by booking both physical and virtual visits. Our system intelligently allocates available time slots to the most appropriate patient groups based on customizable criteria.
  • Clinician-initiated bookings: Clinicians have the flexibility to schedule appointments directly for patients or send a booking ticket to patients, empowering patients to make the booking themselves.
  • Patient re-booking: Patients can easily cancel or reschedule appointments through our user-friendly interface, providing a hassle-free experience.

Digital questionnaires to increase flexibility 

Save valuable time by sending medical questionnaires to patients before or during their appointments. Patients can conveniently answer the questions at their own pace and in their preferred manner.

The responses provided by patients are automatically summarised into comprehensive medical notes. This streamlined format makes it easy for clinicians to review and use the information effectively.

Our digital questionnaires offer versatile applications:

  • Standalone forms: Utilise individual forms as standalone tools for specific purposes
  • Care plan building: Combine multiple forms to construct comprehensive care plans using our Pathways product
  • Customisation:Tailor and fine-tune forms to create bespoke solutions that align perfectly with your unique business needs.

Guide the patient to the right care

Our automatic triage system provides medically sound recommendations, reducing manual work for clinicians and allowing them to focus more on patients in need of appointments.

Automatic triage offers consistent and unbiased assessments based on primary symptoms, adhering to medical guidelines with exceptional accuracy (96% compared to 55% with manual methods).

Optimise resource allocation

Enhance resource utilization through intelligent supply and demand matching:

  • Routing enhances the power of triage and medical questionnaires by tailoring recommendations based on available healthcare resources.
  • The system prioritises both resource availability and care continuity, factoring in patient-specific considerations and local supply conditions.

Get full control of your medical content

Achieve complete control over your medical content with our platform, providing you the freedom to tailor it to your exact specifications.

  • Full flexibility: Our platform offers full flexibility, enabling you to adapt the content, logic, and medical outputs to suit your unique requirements.
  • Standardised Content: Access a vast repository of medically validated content that adheres to national protocols, ensuring the highest standards of quality and accuracy.
  • Tailored Solutions: Harness the power of customisation by creating your own forms to address specific needs. These forms are designed to align perfectly with your unique business goals and objectives.
  • Custom Business Logic: Craft and implement your own business logics effortlessly, allowing for seamless adaptation and integration within your existing healthcare ecosystem.

With our platform, you’re in the driver’s seat, empowered to shape your medical content precisely to your liking. Your control, your solutions.

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