{"id":11638,"date":"2023-10-25T11:32:00","date_gmt":"2023-10-25T11:32:00","guid":{"rendered":"https:\/\/dev.platform24.com\/?p=11638"},"modified":"2023-12-21T12:07:07","modified_gmt":"2023-12-21T12:07:07","slug":"om-tillganglighetsarbete-pa-platform24","status":"publish","type":"post","link":"https:\/\/dev.platform24.com\/sv\/blog\/2023\/10\/25\/om-tillganglighetsarbete-pa-platform24\/","title":{"rendered":"Om tillg\u00e4nglighetsarbete p\u00e5 Platform24"},"content":{"rendered":"\n<p><strong>DN skiver att utv\u00e4rderingen visar formul\u00e4ren har f\u00f6r m\u00e5nga fr\u00e5gor:&nbsp;<\/strong><\/p>\n\n\n\n<p>Kommentar: utformningen av fr\u00e5geformul\u00e4ren beh\u00f6ver man ta h\u00e4nsyn till b\u00e5de anv\u00e4ndarv\u00e4nlighet och patients\u00e4kerhet s\u00e5 det blir en balansg\u00e5ng mellan medicinsk precision och m\u00e4ngden fr\u00e5gor till patienten. De medicinska protokoll vi f\u00f6ljer kr\u00e4ver ibland att det st\u00e4lls m\u00e5nga fr\u00e5gor. Vi har ocks\u00e5 sett att det \u00e4r skillnad p\u00e5 en testsituation och verkligheten. En anv\u00e4ndare som s\u00f6ker v\u00e5rd upplever det som mer relevant och accepterar att svara p\u00e5 m\u00e5nga fr\u00e5gor j\u00e4mf\u00f6rt med anv\u00e4ndare som deltar i ett anv\u00e4ndartest.<\/p>\n\n\n\n<p><strong>Enligt DN visar utv\u00e4rderingen att det finns en risk att patienter inte orkar ta sig igenom fr\u00e5gorna<\/strong>:<strong> <\/strong><\/p>\n\n\n\n<p>Kommentar: Det \u00e4r ett p\u00e5st\u00e5ende som inte st\u00e4mmer med data. Vi har i flera \u00e5r noga f\u00f6ljt hur patienterna de facto interagerar med tj\u00e4nsten och ser d\u00e5 att 86% av anv\u00e4ndarna som b\u00f6rjar svara p\u00e5 fr\u00e5gor ocks\u00e5 fullf\u00f6ljer hela triagen, vilket i genomsnitt tar tv\u00e5 och en halv minut. Vi m\u00e4ter ocks\u00e5 patienternas n\u00f6jdhet och tj\u00e4nsten har genomg\u00e5ende h\u00f6ga betyg, 4,5 p\u00e5 en 5-gradig skala.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2021 genomf\u00f6rdes en extern granskning som ledde till m\u00e5nga f\u00f6rb\u00e4ttringar i produkten.<\/li>\n\n\n\n<li>2022 inleddes ett samarbete med Inera kring tillg\u00e4nglighetsfr\u00e5gor.<\/li>\n\n\n\n<li>2023 anlitades externa experter som nu utv\u00e4rderar hur Platform24 lever upp till tillg\u00e4nglighetskraven. Resultatet fr\u00e5n den granskningen kommer leda till ytterligare f\u00f6rb\u00e4ttringar samt en uppdaterad mall f\u00f6r tillg\u00e4nglighetsredog\u00f6relse.<\/li>\n\n\n\n<li>Tillg\u00e4nglighet och anv\u00e4ndarv\u00e4nlighet \u00e4r ett st\u00e4ndigt p\u00e5g\u00e5ende arbete. Rapporten som KTH mfl gjort inneh\u00e5ller m\u00e5nga bra f\u00f6rslag p\u00e5 hur vi ytterligare kan vidareutveckla och f\u00f6rb\u00e4ttra tj\u00e4nsten. N\u00e5gra f\u00f6rslag, t.ex. att anv\u00e4nda ombud, \u00e4r dessv\u00e4rre inte m\u00f6jliga att genomf\u00f6ra p\u00e5 grund av hur lagstiftningen ser ut.<br><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I en artikel i DN den 25 oktober lyfts kritik mot tillg\u00e4ngligheten i Platform24:s l\u00f6sning som 1177 direkt anv\u00e4nder. Vi tar tillg\u00e4nglighetsfr\u00e5gor p\u00e5 stort allvar, alla ska kunna s\u00f6ka v\u00e5rd i v\u00e5ra appar. Allt inneh\u00e5ll testas b\u00e5de av medicinsk och icke-medicinsk personal f\u00f6r att texterna ska vara f\u00f6rst\u00e5eliga och vi har genomf\u00f6rt en rad b\u00e5de interna och externa granskningar f\u00f6r att ytterligare vidareutveckla och f\u00f6rb\u00e4ttra tillg\u00e4ngligheten. H\u00e4r f\u00f6ljer n\u00e5gra kommentarer till p\u00e5st\u00e5enden i artikeln. <\/p>\n","protected":false},"author":1,"featured_media":11639,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"categories":[65],"tags":[176],"class_list":["post-11638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserad","tag-i-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Om tillg\u00e4nglighetsarbete p\u00e5 Platform24 - Platform24<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Om tillg\u00e4nglighetsarbete p\u00e5 Platform24 - Platform24\" \/>\n<meta property=\"og:description\" content=\"I en artikel i DN den 25 oktober lyfts kritik mot tillg\u00e4ngligheten i Platform24:s l\u00f6sning som 1177 direkt anv\u00e4nder. Vi tar tillg\u00e4nglighetsfr\u00e5gor p\u00e5 stort allvar, alla ska kunna s\u00f6ka v\u00e5rd i v\u00e5ra appar. Allt inneh\u00e5ll testas b\u00e5de av medicinsk och icke-medicinsk personal f\u00f6r att texterna ska vara f\u00f6rst\u00e5eliga och vi har genomf\u00f6rt en rad b\u00e5de interna och externa granskningar f\u00f6r att ytterligare vidareutveckla och f\u00f6rb\u00e4ttra tillg\u00e4ngligheten. 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